User Guide

How to use Real Saturday

Everything you need to know to run your first AI-coached call and get the most out of the platform — wherever you're based.

Get started free
Step 1

Getting started

Real Saturday is free to use during beta — no credit card required. Create your account in under a minute.

1

Create your free account

Click "Get started free" on the homepage and fill in your name, email, and password. No credit card or subscription required during beta.

2

Verify your email

Check your inbox for a verification email from Real Saturday. Click the link to activate your account before your first session.

Check your spam/junk folder if you don't see it within 2 minutes.
3

Go to your dashboard

Once verified, you're taken to your dashboard. From here you can launch the Real Assist AI, manage properties, and view your call history.

Want to try before you sign up? The Live Demo on the homepage gives you a free 5-minute session — no account needed.
Step 2

Making a call

The Real Assist AI works by joining your call silently. Here's how the three-way connection works.

1

Enter the property address

Type the address of the property you're prospecting. Real Saturday uses this to pre-load property intelligence, nearby places, and AI briefing notes before the call starts.

2

Enter your phone number

Enter the mobile or landline number you'll be calling from. We'll call you first — this connects the Real Assist AI to your line. Australian numbers are natively supported; international numbers work via Twilio's global network.

Use the number you'll physically use to call the owner.
3

Click "Start session"

Our system calls your number within seconds. Answer this call — you'll hear a confirmation tone. Keep the line open: this is the AI's connection to your conversation.

4

Call the property owner

With the Real Assist AI call still open in your ear, dial the owner on your handset or via a second device. The AI listens through your microphone and begins transcribing immediately.

No premium rate charges. The inbound call we make to you is at no cost to you — we route it through our system. Standard rates from your mobile carrier may apply for the outbound call you make to the owner.
Step 3

During the call

Keep the Real Assist AI dashboard visible on a second screen, tablet, or browser tab. Everything updates in real time.

📝

Live transcript

Every word is transcribed in real time — word by word, colour-coded by speaker. Scroll back at any time during the call.

🧠

AI coaching cards

Claude analyses the conversation and pushes coaching cards as the call evolves — market stats, opening hooks, and tailored suggestions.

📊

Live call score

Track engagement level, talk ratio, close likelihood, and owner sentiment — updated every few seconds.

🗺

Property map

Schools, transport, shops, parks, and health services auto-loaded for the property — ready when the owner asks about the neighbourhood.

✏️

Log notes mid-call

Tap a quick chip — Interested, Callback, Voicemail, Appointment booked — or type a custom note and save it without leaving the call screen.

Set reminders mid-call

Switch to the Reminder tab in the call panel, pick a title and date/time, and add it instantly. No need to remember anything after the call.

Feature

Notes & reminders during the call

The "Log during call" widget sits inside the active call panel — so you can capture key moments the instant they happen, without breaking the conversation.

1

Find the widget

Scroll to the bottom of the AI Call panel — below the call score you'll see a Log during call section with two tabs: Note and Reminder.

2

Use a quick chip

Tap any chip to pre-fill the input instantly:

Note chips: Interested · Callback requested · Appointment booked · Voicemail left · Not interested — do not call
Reminder chips: Appointment — follow up · Call back · Send proposal · Check in

Chips are colour-coded — green for positive outcomes, red for not interested.
3

Save note or set reminder

For a note — edit the chip text if needed, then press Save (or hit Enter). The note appears instantly in the Notes panel.

For a reminder — type or tap a chip for the title, pick a date and time, then press Add. The reminder appears in the Reminders panel immediately.

4

Everything syncs

Notes and reminders saved during the call are stored to the property record and visible in the sidebar panels in real time — they're there when you come back to review after the call.

Tip: The moment you hear "I'm interested" or "Call me next week" — tap the chip first, then finish your sentence. The note saves in under 2 seconds.
Feature

Objection playbook

When you hear a common objection, tap the relevant button and the AI instantly drafts a response you can use or adapt.

$

Price objection

"I think it's worth more than that" — tap the price button and get a data-backed response using recent comparable sales in the suburb.

Timing objection

"We're not ready to sell yet" — get language around seasonal trends, buyer demand, and why now may be an ideal window.

🤝

Other agent objection

"We already have an agent" — the AI suggests differentiation points and questions to uncover whether the relationship is exclusive.

📉

Market conditions

"The market is terrible right now" — get a nuanced, suburb-specific counter using current market data pulled in real time.

Tip: Tap the objection button within 10–15 seconds of hearing the objection — the AI's response will appear before you need it.
Feature

Quick intel

One-tap AI research buttons that pull instant answers during the call — so you never have to guess.

🏡

Selling points

AI-generated list of the strongest selling points for this property and suburb — lifestyle, location, and market position.

📈

Comparable sales

Recent sales data and price ranges for similar properties in the area — useful for anchoring a price conversation.

🏗

Planned infrastructure

Upcoming infrastructure, rezoning, or development in the area that may affect property value — a powerful future-selling point.

💬

Draft follow-up SMS

Instantly generate a personalised follow-up message to send after the call — ready to copy and paste.

Step 4

After the call

Every property is saved to your pipeline. Notes and reminders you logged during the call are already there — just fill in anything else while it's fresh.

1

Review your in-call logs

Any notes or reminders you saved mid-call are already in the property record. Check them first — you may not need to add much at all.

2

Add any remaining notes

Use the Notes panel to capture anything extra — owner personality, specific concerns, or context the AI couldn't pick up. Quick chips like "Renovations", "Motivation", and "Price expectation" help you structure entries fast.

3

Set or confirm reminders

If you didn't set a reminder during the call, do it now. Title, optional notes, and a date/time — done. You'll get notified so no lead slips through.

4

Update lead status & contact details

Set the property status (Cold / Warm / Hot / Listed), log the owner's name, phone, and email. Your Properties dashboard shows your full pipeline at a glance.

5

Log the activity

Add an activity log entry — "Called, showed interest", "Left voicemail", "Appointment set for Thu 3pm" — so your timeline stays accurate if you share the property with teammates.

Coming soon

Team calendar booking

The next major feature on the roadmap — book listing appointments directly into a colleague's calendar without leaving the Real Assist AI.

👥

See team availability

View your colleagues' calendars in real time — see who's free when the owner says "Can we meet Thursday?"

📅

Book on their behalf

Select a time slot and confirm an appointment directly into a teammate's calendar — without switching apps or making a second call.

🔔

Instant notifications

Your colleague gets notified automatically. The appointment is logged to the property record and synced to their calendar.

This feature is in development. Let us know if team calendar booking is important to you — it helps us prioritise.
Best practices

Tips for best results

Small habits that make the Real Assist AI significantly more effective.

🎧

Use a quiet environment

Background noise reduces transcription accuracy. A headset or earphones improves both your audio quality and the AI's ability to distinguish speakers.

👀

Glance, don't read

Keep your eyes on the owner's sentiment and coaching cards — don't read responses word for word. Use them as a prompt, not a script.

📱

Use a second screen

The Real Assist AI dashboard works best on a tablet or second monitor. This keeps the conversation natural while the AI info stays visible.

🔬

Pre-load the property before you call

Enter the address 30–60 seconds before dialling the owner. This gives the AI time to load the briefing, nearby places, and initial insights.

Tap objection buttons early

Don't wait until the objection is fully stated. As soon as you hear the signal word — "timing", "price", "already have an agent" — tap the button.

✏️

Log notes during the call, not after

Use the in-call "Log during call" widget to tap a chip the moment something important happens — Interested, Callback, Appointment booked. It takes 2 seconds and you'll never forget to log it later.

Set the reminder while the owner is still on the line

When the owner says "call me back next Thursday" — switch to the Reminder tab and set it right then. No risk of forgetting or getting the date wrong.

🗂

Update lead status straight after

Spend 30 seconds post-call updating the status (Cold / Warm / Hot), adding contact details, and logging an activity entry. Your pipeline stays clean and your team stays informed.

Need help? If something isn't working the way you expect, visit our Contact page and we'll get back to you within 1 business day.